In the first of a series of regular shorter blogs, Andrew Gaved asks ‘what do we tell the customers?’
Another set of F-Gas proposals will mean that the industry has to convey even more new information to the poor old customers.
There’s a fascinating discussion going on over at the Institute of Refrigeration Linkedin forum regarding the proposed F-gas changes. http://www.linkedin.com/groupItem?view=&gid=3606545&type=member&item=185388870&qid=4a9df6c8-e235-4abc-8e8c-71b4650c825d&trk=group_most_popular-0-b-ttl&goback=%2Egmp_3606545
The posters are making the very reasonable point that end-users have had to endure changes from R22 to R404A or from R407C to R410A on their systems in recent years, yet now it looks like they will have to change refrigerant again, if new rules for 2017 (ban on high-GWP on new equipment) and 2020 (ban on HFCs on new equipment) come to pass.
So the question is: what do we tell the customer? How do we convey the information they need without ‘scaring the horses’. And given that these are currently only proposals - and could get changed again - when do we tell them?
Something for us all too get to grips with - but how good are we at communicating this sort of information as an industry? Would love to hear your answers