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Out with the big stick, again!

You would think that with all the problems that this particular retailer is having within its stores, it would be working with its contractors to resolve it issues. But you would be mistaken. Companies have been bending over backwards to accommodate the lock ring replacement programme and it now appears that they are trying to pin the problems they have been having within their stores on poor commissioning.

Now, here is the thing with commissioning. The retailer usually has a spec for this issue and would relay that to the design guy, who would pass it on to the commissioning engineers. But not with CO2 refrigeration, go make it work, the retailer has cried. We could have used an off the shelf system, but no. We will design it and make it ourselves to look big and clever. But alas this was not to be.

Now when push comes to shove and you are in the spotlight and all is going pear-shaped, what do you do? You could create a smoke screen or say a big boy did it and ran away - I think we are getting both at the moment, ultimately meaning “It’s the contractors’ fault.”

It is no wonder that in reality nobody particularly likes working for this contractor and if we had the choice, I think most companies would like to walk away and do work that is profitable.

This contract keeps a lot of people in a job, including me. You could say that we should be grateful for this contract, but if you were at school and you were being bullied, would you put up with it, I think not.

Things work better when in partnership, not in a dictatorship, Nrc Rea Bott, Wr and Hussmann have been affected by this retailer over the years and they wonder why they receive the service they get.

You only get what you pay for, and you treat people the way you would like to be treated. Simple.

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