Atlas Copco has announced the appointment of Mark Keen as Business Line Manager for its Compressor Technique Service (CTS) division.
In his new role, Mark will lead the delivery of the company’s service proposition, which is designed to ensure customers gain the best possible performance from their air compressor systems over thelong term.
He said: “My mission is to develop a division that is held up as the role model for successful customer-centric organisations. I have always had a focus on developing strong customer relationships and moving from equipment sales to service has given me a fantastic opportunity to build on that. What is vital is that we gain the customer’s confidence and offer ongoing support, not just at the point of purchase but for many years afterwards to ensure our equipment continues to perform safely, reliably and efficiently.”
In his new role, Mark will also seek to raise awareness among customers of the fact that, in addition to its broad offering of service contracts and genuine spare parts, Atlas Copco Compressors’ service proposition includes a wide range of value-adding products, including AIRnet pipework, energy recovery systems, and monitoring and control products such as SmartLink and AIRScan.
In his new role, he succeeds the former Business Line Manager for Compressor Technique Service, Sean Fairest, who was recently appointed as Country Manager for Atlas Copco in Ireland.