HRP has launched a new customer service initiative across the London Region.
“This initiative has been tailored around the particular needs of the capital’s customer base”, said Sales & Marketing Director Tony Wright. “Considerable investment is being made in the stock, resources and skills to deliver what the industry requires in this region”.
Single point contact by phone, fax and e-mail, later ordering times for next day availability and more flexible delivery and collection will be the main features of the new arrangements. Orders for next day delivery can be placed up till 5.30pm the night before. Schedules are being adjusted to allow more early morning deliveries where requested.
Drivers can also be asked to call ahead immediately prior to delivery to restricted or complex sites to facilitate reception of goods.
Successfully meeting the challenge of maintaining an efficient service during the Olympics lies behind many of the processes now being implemented. According to Tony Wright “The changes which we made in June 2012 have been very well received. We are now using the skills and experience of a new team to further enhance our service offering to our customers.”
The new service is being spearheaded by Mike Lucken, Regional Sales Manager and Richard Miles, Operations Manager. Between them they will manage sales and logistics across HRP’s Service Centres in London and surrounding counties.
HRP is serving the London market from trade counters in Walthamstow, Merton, Slough and Swanley – all open from 7am. A separate outlet at Orient Way to service the Olympic Park will be closed.