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Amazon-style parts website pays dividends for engineers

Johnson Controls proclaims the success of its EasyParts site offering parts for chillers

Johnson Controls is proclaiming the success of its ‘Amazon-style website’ offering parts for chillers to engineers. The EasyParts website enables engineers to purchase major spare parts such as compressor rotors, valves and motors online, alongide oil filters, sensors and chiller safety devices.

John Pritchard, Parts Director HVAC & R for Johnson Controls aid: “We aimed to make it as easy as possible for engineers and maintenance companies to order genuine replacement parts for York brand chillers online and it has worked incredibly well.” The site offers round the clock access to spares with expedited delivery, which the firms says is important in situations where plant has suffered a breakdown. Orders placed before 2.30pm can be delivered next day.

Users can see real-time stock levels for replacement components, and engineers can track deliveries and access the order history and associated paperwork, such as invoices.

The company believes that the site’s use of photographs of the relevant parts is a key benefit to the engineer, with a database of ‘most of the company’s 15,000 active lines of stock.’ The site is underpinned by a 200,000,000-record ‘knowledge bank’, containing details of most of the components used in the manufacture of York brand chillers since production began.

The database contains engineering data and component lists for every machine made, identified by a unique serial number, printed on the data plate inside the chillers’ controls cabinet. There are believed to be around 10,000 York chillers installed in the UK.

Mr Pritchard said: “We wanted to create an Amazon-type site for the air conditioning and refrigeration industry. This is now part of everyday life, and most people are familiar with it and comfortable using it.”

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