Cold Control Services Ltd is expanding its workforce and upgrading its computer system to improve customer service
Lee Grant, HR Manager at Cold Control, explains: “We are expanding our team so that we can offer our nationwide clients better coverage and more support when they need it, as well as helping our own workforce become more efficient.
“We have recently recruited a remote service engineer in Stockport which will complement engineers that we have based in Leeds; and another engineer in Birmingham who will work alongside teams in Milton Keynes.”
Cold Control has also taken on three more staff in the installation team, based respectively in Kent, Reading, and Alton, and is looking to expand further into London.
Grant continues, “By the time we have finished our recruitment process, we will have the most staff on the road that we’ve ever had. Our capacity has already increased by 30% since last year.
“Each of our engineers is multi-skilled and able to work in most areas of the business. We are often praised that our engineers are qualified in more than one role, and the young engineers that join us relish the opportunity to develop their skillset.”
Alongside its growing workforce, Cold Control has upgraded its computer system to create even greater efficiencies in the business. Grant explains, “We now have a fully comprehensive service package in place which allows us to give our customers instant real-time updates whatever time they call us.
“The new system allows us to provide them with a snapshot history of any job, and the ability to report on current progress with larger projects. We can also let the customer know exactly where the engineer is at any specific time, using a new tracking system that we have in place.
“With the click of a button we can drum up reports for a whole host of criteria.
“Our next developments will include client login details so that customers can log in and see the status of work without having to call into the office.”