Mitsubishi Electric UK has issued a product safety recall after a component failure in one of its Ecodan air source heat pumps.
A statement released by the company said: “The power receiver component in one W85 (medium sized) unit failed under pressure seriously damaging the outdoor unit.”
The company claim this type of failure is only possible when the unit is operating, but should this happen whilst there is anyone in close proximity then there is the potential for injury and the company was not prepared to risk the possibility.
Mitsubishi Electric is writing to all affected households and instructing that all heat pump units that contain this component should be turned off.
The recall affects all of the models (W50, W85, W90, HW140) except the W85 models produced in Scotland.
The model numbers affected are: PUHZ-W50VHA; PUHZ-W50VHA-BS; PUHZ W85VHA; PUHZ W85VHA-BS; PUHZ W90VHA; PUHZ-HW140VHA; PUHZ-HW140VHA-BS; PUHZ-HW140YHA; PUHZ-HW140YHA-BS and PUHZ-HW140YHA2-BS. All sales have been stopped with immediate effect.
The company has also set up a free telephone line for homeowners which is open from 8am – 7pm Monday to Saturday on 0800 783 1764. Special advisors will be able to help customers with any general queries about the recall and the replacement unit will come with a new 3-year warranty.