Pipe Center and Climate Center are to open a branch in Surrey Quays, featuring a trade counter and the largest range of stock of its kind available in Central London.
The new city branch, located in the heart of London, is Pipe Center and Climate Center’s greenest branch to date and is geared up to deliver complete customer service excellence.
The branch will combine Pipe Center, which will relocate from its current site on Riley Road, and Climate Center, which will relocate from Camberwell into the new combined branch on Monday 6th August 2012.
With an area spanning 30,000 square feet, the large warehouse will enable Pipe Center and Climate Center to stock an extended range of new and existing products. Staff will communicate across the site via wireless headsets, speeding up service and picking times.
The building will feature sensor-triggered lighting, saving significant amounts of energy, and high efficiency air conditioning and heating, based on state-of-the-art heat pumps and digital inverter cassettes from Toshiba.
Just 1.5 miles from the city, the branch will open from 7.30am and benefits from 12 customer parking spaces for those collecting items. All orders pre-booked for collection will be processed within an hour, guaranteed by Pipe Center and Climate Center’s customer service charter, its nationwide contract with customers.
For those who want their items delivered, the branch offers delivery times from 6.30am, beating the city’s parking and offloading curfew of 7.30am, with next day delivery assured when orders are placed before 4.30pm.
Other features which improve the customer experience include free wi-fi, a TV screen at the trade counter to keep customers entertained and informed and two large presentation rooms which will benefit customers and staff alike.