Toshiba Air Conditioning has introduced a claimed ‘industry first’ seven year warranty.
David Dunn, commercial director, says: “Toshiba has been at the forefront of warranty protection in the air conditioning industry for some years, and this latest move confirms our lead in this critical area for installers and customers.”
He added: “The new warranty gives people total peace of mind, and is based on the proven reliability of our products and their ability to maintain performance over many years of operational life.”
The company says that under the previous warranty scheme, in the event of a component such as a PCB failing, the installer would receive a new PCB plus £28.00 towards labour costs – which while not covering the full labour cost of replacing the part, was in line with industry practice.
Under the new scheme, Toshiba would supply a new PCB and £175.00 which is a realistic cost for the engineer to carry out the works. Alternatively, the work could be carried out by Toshiba at the request of the installer, offering total peace of mind for the end user or building owner.
This warranty is available to all Toshiba Accredited Installers completing the required training modules, subject to the equipment being installed and commissioned in accordance with the manufacturer’s guidelines.
Installers complete a commissioning sheet for each project, which is then checked by the Toshiba’s technical team and, subject to standards being met, a warranty certificate issued.
In the event of a warranty claim, the installer can either claim the replacement component and labour allowance (which fully covers the replacement work), or instruct Toshiba to replace the component on their behalf.