The recent article regarding the collapse of WR Refrigeration by Kelvin Lord was well written but to me lacked the venom that we should be feeling about the collapse of another major refrigeration company.
To me, it is quite clear, we as an industry are weak, feeble and greedy and the major retailers know this and use it time and time again to play us off against one another. I have spent the last 48 years in this industry, starting as an apprentice and rising up through the ranks thereafter and have seen massive changes in that time.
However, the one constant that I have not seen change is the ability of refrigeration and air conditioning companies to go beyond common sense in contract bidding and negotiation and allow themselves to be involved in one “Dutch Auction” after another. Senior management in refrigeration and air conditioning businesses need to “wake up and smell the coffee”, turnover is vanity profit is sanity.
Most of the companies that have gone to the wall have turned their backs on work from smaller businesses to chase the golden carrot offered by large retailers.
For many of them, they have had to make significant investment in additional staff, service vans, tools and so on to be told a few years in to lower their prices or face losing the contract to someone else.
Companies that I have worked for have had to have an “open book” policy when dealing with certain large retailers which as far as I am concerned is a damned cheek. Do we (as food customers) get to see their books – of course we do!!!
Come on RAC industry, you really need to “grow a pair”.