’Sign-on-glass’ processes introduced at more than 500 of the merchant’s branches nationwide
Wolseley UK has introduced ‘sign-on-glass’ technology, including new handheld devices for deliveries and tablets at the branch trade counters for collections. The merchant says the investment will both speed up branch service and reduce paperwork.
With the new platform, customers will be provided with electronic proof of delivery (ePODs) and collections. They will be able to access their ePODs, invoices and credits themselves via the Wolseley website, whenever needed, the firm says.
Wolseley UK IT Director Roger Connett said: “Wolseley UK is continually listening to its customers and the ways in which it can improve service. The new technology not only helps to provide seamless transactions and improved order accuracy for customers, it also means that Wolseley is able to reduce its paper usage.”
The ePODs will be available to customers to view, download, print and email via the website, www.wolseley.co.uk. Ultimately, the firm promises it also means that queries can be resolved faster, thanks to online document management and easier invoice and ePOD matching.
Online registration will take less than 60 seconds and a step-by-step guide is available via the ‘How to guides’ section of the website: www.wolseley.co.uk/how-to-guides/
Today Wolseley operates Plumb, Parts, Drain, Pipe and Climate Center as separate businesses, but it is working towards bringing every part of those businesses together to form one specialist trade merchant called Wolseley - soon its entire product range will be accessible under one roof, the firm says.
Wolseley UK is the UK operating company of Ferguson plc, which is the world’s largest specialist distributer of plumbing and heating products. It supplies 1.1 million customers with 1 million products, sourced from 52,000 suppliers. Group revenue for the year ended 31 July 2017 was £17,324 million and trading profit was £1,122 million.